Hiring A Professional Tile & Grout Cleaner 2013:
It is the middle of July and it is hot and dry here in Sacramento, California. At this time of the year we get a lot of calls and emails wanting estimates for tile and grout cleaning. Recently I had a gentleman from Elk Grove call me and say that he had tile & grout in (3) bathrooms, his hallway, and his kitchen. According to him he had been on his hands and knees (3) times trying to clean his kitchen floor and was exhausted from trying to get the 'yuk' out of his grout lines. He went on to explain to me that he had used 'some' grout cleaning product from Lowes that did not work, then he tried acid which did not work, and finally he got down on his hands and knees and scrubbed the grout lines using bleach and that 'sort of' worked. I was exhausted just listening to him explain to me all he had done.
The ONLY question David, the name of the homeowner, asked of me was "How much do you charge?" This is a fair question, but if it is the only deciding factor then he will be greatly disappointed. When calling a person like me from Craig's List, Yelp, Angie's List, Merchant Circle, Google, Yahoo, Bing, etc. how can you tell if you are selecting someone who is competent and trustworthy? If I have the lowest price in town and I do a terrible job then where does that leave David? He will have to pay me because I at least gave some effort but will not be able to hire someone who would have done it right the first time. So, how does David choose the right person for the job?
The first thing David could do was ask his family, friends, neighbours, and co-workers for a referral. Let's be honest there is no better way to hire a service professional, and that includes us tile and grout cleaners, than by referral. If they did a good job for your sister they will probably do a good job for you.
The second thing David should do was to inquire about their education. Many of my competitors are carpet cleaners that occasionally clean and tile grout. In fact many of them do not own the equipment and must rent it from a local vendor. Does that sound like someone who is serious about his business? Would you hire a painter or carpenter who had to rent the tools every time he got a job? I didn't think so.
The third thing David should inquire about is the cleaning process. Here at Liberty Floor Solutions we use a Seven Step Cleaning Process that has been perfected over the years cleaning 100's of thousand of square feet of tile and grout. A big question is what about the corner's and edges? How are they going to clean them? Most of my competitors will not address this issue because they know, that unless they get down on their hands and knees and clean the corners and edges by hand they will not come clean, there is NO MACHINE CAPABLE OF CLEANING THE EDGES AND CORNERS. Another question that should be asked is concerning furniture moving - who is going to move off the furniture? If one company says it will take them (4) hours and another company says it will take (2) then something is probably being left out.
Finally, I recommend that you meet with your tile and grout cleaner before hiring them and ask them to give you a FREE in home/business estimate. I always Inspect, Test, and Measure the floor before talking about price. I have cleaned (700) square feet that took me only three hours to complete and then I have cleaned (700) square feet that took me nine hours to complete. When it comes to natural stone it can take even longer. This first hand inspection allows to properly assess where your floor is at and it allows for me to better understand your "conditions of satisfaction," in other words, what are your expectations when I have completed the task.
As I have said many times "Cheap things are not good and good things are not cheap." I hope this information has been helpful to you. Please email me at firstname.lastname@example.org if you have questions.
Michael Hull - Owner