Tile & Grout Cleaning Estimate 2013:
Today I had the privelege of meeting a very nice couple who want to have their tile & grout professionally cleaned. They have approximately 900 square feet of ceramic tile and non-sanded grout. The grout lines are black with grease from the previous owner. The grout line color should be a light sandy brown not black. The gentleman is currently in a wheel chair due to back surgery and the wife had surgey on her shoulder so they are in no position to preform this task on their own.
A couple of days earlier that had met with one of my competitors for an estimate. His estimate was for $900.00 for the cleaning and the sealing. He suggested that in order to save money that they should seal the grout lines themselves (keep in mind the husband is in a wheel chair and the wife recently had shoulder surgery). He stated he would lower the price to $600.00 if they moved ALL of the furniture. I asked to see his estimate and it was written on a Invoice Sheet that you buy at Staples or Office Depot. Neither his name or his number was on the "invoice". They had found this guy on Craig's List offering the "guaranteed lowest price". He also said that he would clean around any furniture left on the floor. According to the clients nothing about this guy said "professional". As a business owner I have come to realize that I can offer my clients Quality, Service, & Price, but I can not offer ALL three. As a business owner you can offer two but never three and stay in business. My competitor was offering only one - Price.
Because this home was a rental and the couple were only planning to live there another year or two at the most I suggested that they not even bother with sealing the grout lines. The tile & grout lines installation was a home made job and had many issues that would have made it very difficult if not impossible to seal properly. The land lord had used non-sanded grout with very thin grout lines that did not line up. There was also lippage through out the entire floor. I explained to them how we go about cleaning ceramic tile and grout lines and even preformed a test on the floor. They were very impressed that we would do all the furniture moving, tape off baseboards, clean the edges and corner by hand, and they were equally impressed with the test clean. My price was much higher than my competitor but I still got the job. These people not only wanted Quality of Work and Service but they needed it as well. If you are considereing hiring a professional to clean your tile & grout please remember what you have read here and NEVER make your decision based on price alone. If you have questions please email me at firstname.lastname@example.org.