Travertine Cleaning Specialist 2013:
Yesterday I receive a telephone call from a young lady, Grace, who was calling cleaning companies in the area for phone estimates. She has 1,500 square feet of travertine that is approximately (5) years old. This home, which currently has a tenant living in it, will be her parents home in about (3) more weeks. Since she lived in the community and was a property manager for the private development she was taking on the project of getting the home ready for her parents. Most people when they call always ask about the price first simply because they do not know what else to ask. This young lady was no different.
I am a firm believer that "Service" is something you do 'for' someone and not 'to' someone. I began to ask her questions about the floor and asked her to tell me everything she knows about the travertine floor and the previous owner. We probably spent (20) minutes or longer talking. One of the things that I uncovered from this conversation is the current tenant claims to have cleaned and sealed the travertine floor every year. He stated that it was a (16) hour project for him, but he wanted the floor to be in pristine condition at all time. When someone says that they seal their floor every year this is a Red Flag to me. Since the previous homeowner never hired a professional how do we know IF they used the correct sealer and did it really need to be sealed every year. I explained to Grace that is more important than ever that the floor be tested before an estimate could be given. I explained to her that the previous homeowner could have made things a real challenge or very easy depending on what exactly they have done to the floor and what chemicals they have used on the travertine floor.
Grace asked what type of tests I would perform and I gave her a detailed explanation and why we wanted to perform these tests. She agreed that this was the next logical step and an appointment was set. The most important thing I hope Grace has learned about me and Liberty Floor Solutions is that I can be trusted to provide "Service" before, during, and after the sale. As a business owner I have learned over the years that I can ONLY offer my clients THREE things: Price, Service, & Quality, and I can ONLY offer two of the three. No business can offer ALL three. Here at Liberty Floor Solutions we are about SERVICE & QUALITY.
Until Next Time,