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Friday, August 17 2012

Groupon Again?

Last night I had the privilege of meeting Anthony & Cristina to inspect, test, & measure their tile & grout floor for an estimate for cleaning and sealing. When I initially walked into their home I was impressed with their choice of tile. It was an 18" porcelain tile that looked like travertine. It had many of the characteristics you see in travertine tile with the uneven color patterns, small dimples, etc. I of course knew it was not travertine but to the untrained eye it would probably fool most people.

Anthony told me that that the floor was installed (2) years ago but that the grout lines had never been sealed and they were lost as to how best take of their rather large investment (the floor measured 608 square feet). They had tried many cleaning products with little or no success. Anthony went on to tell me that he hired a cleaning company from Groupon just two months ago to clean about 100 square feet of the kitchen area because he wanted to see what kind of difference a professional cleaner could make. According to Anthony he said that he paid $49.00 for 150 square feet of tile and grout cleaning. He showed me where, just two months ago, the other cleaning company had attempted their cleaning process. I use the word 'attempted' because I could see very little difference between their work and the rest of the floor (the floor was quite dirty). I asked Anthony about one particular grout line that was approximately 24" in length and was extremely dark. He explained to me that the grout came out and the other cleaning company 'caulked' it. They obviously DID NOT use sanded grout, which is what the rest of the floor is made of, nor did they pick the correct color. It had a rubbery texture to it something you might find in a shower or tub. Needless to say it stuck out like a sore thumb.

When I asked him about why he called me and not the same Groupon company here is what he said, "I spent a lot of money on this floor and I want it to last. The other guys just didn't seem to care nor did they do a very good job." Anthony's statement reminded me of an old saying, "Fool me once and you're the fool, fool me twice and I'm the fool." I guess Anthony and Cristina did not want to be fools.

I still believe that Groupon has a place in the market place, but NOT in the cleaning industry. I hope this has been helpful to you.

Until Next Time,

Michael Hull

Posted by: Michael Hull AT 11:10 am   |  Permalink   |  2 Comments  |  Email
Comments:
Did the client ask the company to come back and fix the grout with the proper color and materials?
Posted by Denise on 08/17/2012 - 05:53 PM
Denise - Great question. The client had lost faith in the other company and did not want to go to the trouble of trying to get them to come back out and fix a problem they obviously created.
Posted by Michael Hull on 08/17/2012 - 05:58 PM

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We provide professional tile, grout, carpet cleaning services for home and businesses in the following California cities: Sacramento, West Sacramento, Elk Grove, Wilton, Galt, Lodi, Stockton, Laguna West, Rancho Murieta, Mather, Rancho Cordova, Folsom, El Dorado Hills, Rescue, Cool, Carmichael, Fair Oaks, Orangevale, Antelope, Roseville, Lincoln, Loomis, Rocklin, Natomas, Citrus Heights, and Slough House. We will travel to other areas.

 

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