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Wednesday, July 25 2012

Low prices come with the highest RISK:

1). Of the Cleaner pulling a "NO SHOW." If a cleaner gets a better job or upsells the appointment before you he will probably pull a "No Show". You will have wasted a day waiting for around for someone who isn't going to show up;

2). Be late for the cleaning appointment. We have heard of numerous nightmares of the low price cleaning company showing up more than (4) hours late - sometimes at dark. Why? Because he has to over book himself to make any money;

3). Poor quality of work. In order to be the low price leader the cleaning company must leave something out of the cleaning process in order to make any money;

4). Poor service after the sale. Because the deal was so cheap the low price cleaner can not afford to make a service call to "fix" a mistake or make a second attempt to meet your conditions of satisfaction;

5). Possible mold or mildew because it took to long for the carpets to dry. Because the low price cleaner has (7) appointments today he over wets your carpets because he is in a hurry meaning the carpets will now take (3) days to dry;

6). No guarantees can truly be given to the client;

7). Customer satisfaction is NOT the main reason they are there in your home or business. They are they to get done and move on to the next. A low price leader must keep moving or the business will go under.

It goes without saying, "Good things aren't cheap and cheap things aren't good." This statement rings true everyday in the cleaning world.

Michael Hull

Posted by: Michael Hull AT 08:41 pm   |  Permalink   |  2 Comments  |  Email
I think you just saved me a real headache. Thanks for the great advice.
Posted by Frank on 07/31/2012 - 07:02 AM
You are welcome.
Posted by Michael Hull on 07/31/2012 - 08:48 AM

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We provide professional tile, grout, carpet cleaning services for home and businesses in the following California cities: Sacramento, West Sacramento, Elk Grove, Wilton, Galt, Lodi, Stockton, Laguna West, Rancho Murieta, Mather, Rancho Cordova, Folsom, El Dorado Hills, Rescue, Cool, Carmichael, Fair Oaks, Orangevale, Antelope, Roseville, Lincoln, Loomis, Rocklin, Natomas, Citrus Heights, and Slough House. We will travel to other areas.


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