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Thursday, April 12 2012

Carpet Cleaning in the Rain:

As I write this blog it is pouring rain in Sacramento. Over the past (24) hours we have received almost one inch of rain with another inch to come over the next (2) days. When the week started I had several 'all day' appointments and two half-day appointments for cleaning Tile & Grout, Carpet, & Upholstery. Because I checked the weather daily I informed my clients of the weather conditions and suggested that we move their appointments into next week, they all agreed and thanked me for my foresight.

This morning I saw a Stanley Steamer van (7) houses down from mine, in the pouring rain, cleaning carpets. This home, which is a rental, is a 2 story model with (4) bedrooms, stairs, hallway, approximately 2,000 square feet of wall to wall carpeting. Stanley Steamer was their about (2) hours during the pouring rain and thunderstorms which means they probably cleaned their entire home. Because of the high humidity and the on going rain the clients carpets will probably be wet for the next (3) days. Even if you turn on the heater it will not be able to over come the moisture in the air to dry the carpets in a timely manner.

I do not mind my neighbours calling a competitor to have their carpets cleaned. In fact this particular home has been cleaned by at least (3) different carpet cleaners including Sears, Stanley Steamer, and white van with no signage that I have eye witnessed. The problem I have is the fact that these carpets are going to take days to dry. Every client that I have ever worked for wanted their carpets to be dry as quickly as possible - (3) days is NOT quick. The other problem I have with this cleaning is the potential for mold & mildew which could become a serious problem for allergy suffers.

Someone could argue that the client wanted it clean today and only today. Still, I wonder if they were given all the facts would they have re-scheduled if they had been properly educated.

Until Next Time,

Michael Hull

Posted by: Michael Hull AT 01:55 pm   |  Permalink   |  0 Comments  |  Email

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