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Thursday, March 29 2012

Cheapo Carpet Cleaning Does It Again:

Earlier this week I received a telephone call from a real estate agent friend of mine asking me to come over and take a look at a rental that he was working on. Since the rental property was only a mile from my home I immediately drove over to take a look at the home with the owner and the prospective tenant. The home was (4) bedrooms with wall to wall carpeting - approximately 1,500 square feet of total carpeting.

Upon arriving I was informed by the home owner and the new tenant that the carpets had been cleaned less than (4) days ago. The carpets had large stains through out and had the feel of soap. According to the owner he hired a guy from a 'coupon' and had paid him $60.00 to clean this home. The home owner also informed me that the carpet was very wet (24) hours after cleaning, and it was still damp in certain rooms. I suggested to the owner that he should call the other carpet cleaner and have him re-clean the carpets or request a refund. He said 'no' that he did not trust him. The irony of this whole thing is that it would have cost him MORE to rent a Rug Doctor, plus chemicals, than it was to hire this 'cheapo' carpet cleaner. That should have been his first clue that something was going to go wrong.

The owner of the home made two mistakes in my opinion. First, his decision to hire someone was solely based on price. The lowest price does not mean you got the best deal. The home owner will have to eventually hire someone to satisfy his new tenant. If you saw the condition of the carpets you would demand that they be cleaned too. His second mistake, in my opinion, was not asking for his money back. He should at least speak with the carpet cleaner to see if he would be willing to re-clean the carpets.

Before leaving I handed the owner my estimate for cleaning which was $200.00 for this particular home. The owner looked at me with shock regarding my estimate. I explained to him my (12) step cleaning process and this did not persuade him. He was still 'hung up' on the price. He will probably hire another "cheap" carpet cleaner with slightly better results - maybe. It goes without saying - 'Cheap things aren't good and good things aren't cheap', especially in the cleaning business. I hope this article has been helpful to you. If  you have questions please contact me at paddle@frontiernet.net.

Michael Hull

Posted by: Michael Hull AT 03:37 pm   |  Permalink   |  0 Comments  |  Email
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