Living Social Tile & Grout Cleaning Coupon:
Yesterday I had the pleasure of meeting a lady by the name of Jackie. She had called my office two days ago needing someone to clean about 120 square feet of porcelain tile and sanded grout in her entry way. She was having a baby shower in about (4) days, with about (50) guests, and she wanted everything to look clean and fresh. Jackie explained to me that she had already hired someone through Living Social and they had done a terrible job. In fact the other cleaning company had put a wax on the tile and this had made matters worse. Putting wax on a dirty floor is an old trick by LAZY janitors because if it is 'shiny' it must be clean - right?
If you are not familiar with Living Social it is similar to Groupon. They recruit business owners to offer extremely low prices for their goods and services, then they offer those discounts to Living Social members for a fee. The fee, which in this case was $70.00, is then split 50/50 between the business owner and the Living Social. In other words the cleaning company was going to receive $35.00 for two hours work.
When Jackie told me her story the first thing I suggested to her was to call the first company and ask them to correct their mistakes. She tried but their number was disconnected, and Living Social did not know how to get in touch with them. Fortunately for her Living Social did refund her money. When I met with her yesterday the first thing I did was to get a history profile of the floor and run (3) separate and distinct tests to determine IF I could meet her "conditions of satisfaction." My tests revealed that I could undo the damage of the first cleaner and meet her 'conditions of satisfaction.' Two hours later she had a very clean floor with NO wax - just the way she wanted. Her comment to me as I was leaving, "I will definitely use you again for other services." Did she pay more than $70.00 - YES. It bears repeating, "Good things aren't cheap, and cheap things aren't good."
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