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Tuesday, December 13 2011

Groupon Carpet Cleaning Nightmare - Part 2:

I routinely have people coming to my website through search engines. They will sometimes google to find us and they will even google something like "groupon carpet cleaning or groupon tile cleaning." Because I want to keep up with the latest trends I too googled "groupon carpet cleaning" and discovered this:

I give this company a BIG FAT 0! I bought a groupon because I really needed my carpets cleaned. I set up an appointment and got the confirmation email. I had to work so my friend was so sweet to have come to my house and hang out while my carpets were being cleaned. She calls me at 11:30am appointment was at 11:00am and said no one was there. I called the company and no one answered and the voicemails were FIlLED! The company never called to apologize never heard from them. Luckily groupon is amazing and they're refunding my MONEY! I will never USE this company again and I feel no one else should either as you never get to speak to a live person just a voicemail that is always full!

As you can see their experience using groupon was not a positive one. I do not personally blame groupon because they do not do the work. They are marketers trying to generate leads for their clients. The problem is that carpet cleaning and/or tile cleaning is bad fit for groupon. Most carpet cleaners can not make a profit based on the groupon "deal". If they do not sell you additional services they will most likely lose money. Since most cleaners will only clean a house once it is worth the risk of upsetting you. They are hoping that by the time you need your carpets cleaned again you will forget the bad experience or at least forget their name.

Another trend I see happening with groupon and living social is that larger companies are marketing groupon then they pick the cherries (clients who express interest in additional cleaning services over the phone) and then they sell off all the others. You wind up working with a sub contractor who has no interest in you or groupon. They will get to you when they have time or when they are in your neighborhood.

There is an old saying "If it sounds too good to be true it probably is." I hope this information has been helpful. If you have questions please email me at paddle@frontiernet.net.

Michael Hll

Posted by: Michael Hull AT 10:25 pm   |  Permalink   |  2 Comments  |  Email
Comments:
I also did a google search and Yelp all of the reviews here in Sacramento have been negative. I almost bought one of these coupons thinking I was getting a good deal. You just saved $49.00. Thanks.
Posted by Marissa on 12/16/2011 - 08:08 AM
Marissa; Thank you for doing your homework. Hopefully you have someone else $49.00 too.
Posted by Michael Hull on 12/16/2011 - 08:25 AM

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We provide professional tile, grout, carpet cleaning services for home and businesses in the following California cities: Sacramento, West Sacramento, Elk Grove, Wilton, Galt, Lodi, Stockton, Laguna West, Rancho Murieta, Mather, Rancho Cordova, Folsom, El Dorado Hills, Rescue, Cool, Carmichael, Fair Oaks, Orangevale, Antelope, Roseville, Lincoln, Loomis, Rocklin, Natomas, Citrus Heights, and Slough House. We will travel to other areas.

 

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