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Sunday, June 05 2011

Another Groupon Carpet Cleaning Nightmare:

I was on Yelp.com the other day and discovered this review by someone who used Groupon to hire a carpet cleaner. I have been warning people about trying to hire a cleaning service using Groupon now you know why...

So I bought a Groupon for Carpet Cleaning not that long ago and I have had the worst experience with this company. First, I made an appointment to have my carpets cleaned for a Saturday morning, 12 Bridges gave me a three hour time slot. They called me on Friday afternoon and left me a VM to confirm. I called them back right away and asked to be put at the end of the time slot since we had an emergency come up or just to reschedule for a later date. Come Saturday morning I guess the message didn't trickle down from the office to the techs since they showed up anyways and no one was home.

Second, after the first debacle of trying to get 12 Bridges out to my house I had rescheduled for this past Saturday. Same run around, Friday afternoon the office calls me to confirm and I confirmed that we would be home. Come Saturday morning, I missed a call from "Tony" which he ends up leaving a RUDE VM saying that it didn't matter that I confirmed the day before I had to RE-CONFIRM again with him. I tried calling him back right away and tried calling the office and NO ONE ANSWERED, mind you this is all an hour before the appointment time that I had scheduled for.

So after leaving multiple messages and waiting well pass the time frame 12 Bridges was supposed to show up at my home NO ONE SHOWED UP!!!!!

This company is so unprofessional, and I am contacting Groupon to get my money back. I am also filing a complaint with the BBB.

** PS, I also found a note on the bulletin board @ my work noting not to use 12 Bridges due to horrible customer service.

 

Posted by: Michael Hull AT 10:09 am   |  Permalink   |  0 Comments  |  Email
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We provide professional tile, grout, carpet cleaning services for home and businesses in the following California cities: Sacramento, West Sacramento, Elk Grove, Wilton, Galt, Lodi, Stockton, Laguna West, Rancho Murieta, Mather, Rancho Cordova, Folsom, El Dorado Hills, Rescue, Cool, Carmichael, Fair Oaks, Orangevale, Antelope, Roseville, Lincoln, Loomis, Rocklin, Natomas, Citrus Heights, and Slough House. We will travel to other areas.

 

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