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Thursday, April 28 2011

Groupon Carpet Cleaning:

Recently I posted a blog on this website warning people about purchasing carpet cleaning services thru groupon. One of my competitors, who uses groupon to generate customers for his carpet cleaning business, had only one review on his Facebook Page and here it is:

" I would not recommend this place. They are big joke. I purchased a groupon for this carpet cleaning service and scheduled a cleaning appointment. When I scheduled appointment, they used my GROUPON and told me that their guy would come between 12 to 5. I had to stay off from work in order to let him enter my home. The guy called and to...ld me he would be arriving at 12:30. I waited and waited but nobody showed up. When I called their business office, they said they could not contact the field person and have left him a voice message to contact me. Still there is no response from the field person. Now, it is evening and I could not contact them. Let's see what explanation they have tomorrow.

I wasted my time sitting at home, moving all the furniture and waiting for somebody to show up."

I'm sure that Groupon is a great deal for many retail type businesses, restaurants, cinemas, etc., but it will not work in the carpet cleaning industry. Unlike a cinema, where the client may get to buy two movie tickets for the price of one, you really don't know what you are getting when it comes to carpet cleaning companies. Look at the comments of the groupon client above:

A). The client had to take off work to let the guy into their home. How much did this day off from work cost?

B). The client had to move the furniture. I bet they also had to pre-vacuum as well.

c). The client was told that the cleaning technician would arrive sometime between 12 to 5. Is this their idea of service?

D). The cleaning company never called and never showed. Now the client will  have to take another day off, which translates to more out of pocket costs for the client, in order to have their carpets cleaned.

I would like to remind everyone reading this blog something that was taught to me many years ago - "Good things aren't cheap & cheap things aren't good."  Please proceed with caution when purchasing cleaning services using Groupon or any other type of discount service. You are the one who is stuck with the end result, not Groupon, and not the cleaning company.

If you have questions about this blog or would like to make a comment we would love to hear from you.

Michael Hull

Posted by: Michael Hull AT 01:18 pm   |  Permalink   |  5 Comments  |  Email
Thank you for this information. We can't be too careful about who we have clean our carpets.
Posted by Sandy Butcher on 05/12/2011 - 03:01 PM
Your Welcome
Posted by Michael Hull on 05/12/2011 - 05:55 PM
This is my first time i visit here. I found so many entertaining stuff in your blog, especially its discussion. From the tons of comments on your articles, I guess I am not the only one having all the leisure here! Keep up the good work.
Posted by Georgetown carpet cleaning on 05/13/2011 - 11:55 PM
I have just recently found your blog and absolutely love the posts. Thank you, thank you. I am still .NET programming but can't wait to try these things in Ruby and it is a great help to see such clear examples.
Posted by Georgetown carpet cleaning on 05/19/2011 - 10:57 PM
You are welcome
Posted by Mike Hull on 05/20/2011 - 05:58 AM

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