Carpet Cleaners Are NOT All The Same: "5 Ridiculous Things Service Companies Do That Drives Everyone Crazy..."
1). Wasted Time: "We'll be there between 9:00AM and 4:00PM." Have you ever had to wait all day for a service company to show up? Or, how about when they say they will be there at 3:00PM sharp and they finally arrive at 6:00PM after you have called them ten times asking when are they going to arrive.
2). Worthless Guarantees: How many times have you read their ads "Satisfaction Guaranteed", you read and hear this all the time. If the guarantees are so good then why are there so many horror stories out there? Let's be honest you really don't want a guarantee, you want the job done RIGHT the first time.
3). Bait & Switch: Many carpet cleaners, cleaning companies in general, advertise super low prices hoping that you will call them for service - that's the 'bait.' Then once they arrive, everything suddenly becomes an additional charge - that's the 'switch.' Your three rooms and a hallway for only $49.00 suddenly becomes $299.00, and the guy is still expecting a tip!
4). Telemarketing: There is nothing more annoying than sitting down for dinner and having your phone ring off the hook by an unwelcome pest telling you he's going to be in your neighborhood with some 'special deal'. Or how about getting spam emails from these companies that want to offer you a special, bait & switch, offer through the internet - 7 times per day!
5). Unsupported Claims: This one really gets me personally - "THIS CLEANING METHOD IS THE BEST." You'll read this in almost every ad and hear this from virtually every carpet cleaner. Then they wheel in their little portable unit, which is nothing more than a modified Rug Doctor that is going to leave your carpets wet, stiff, crunchy, and sticky.
Folks, "Goods things aren't cheap & cheap things aren't good." Any business expert will tell you that a business can only offer its clients three things: Price, Quality, & Service - but it CAN NOT offer all three. Here at Liberty Floor Solutions we made the decision a long time ago to offer our clients QUALITY & SERVICE! Do you have a horror story you can share with us? Email me at firstname.lastname@example.org and I will share it with others.