From time to time I will receive a telephone call usually from a 'DIY' (do it yourself) person, and this well meaning sole wants to know all of my secrets to cleaning tile and grout. They have seen my videos, pictures, or have seen our work first hand and think they can do it just as good if not better. Usually they went to Lowe's or Home Depot and bought the expensive tile cleaner with little or no results. They have tried various types of acids or some type of bleach and the problem has only worsened. They are sure that there is some secret that I have that they can use to get their tile & grout to look new again. Actually there are (4) secrets that I use to restore a person's tile & grout back to like new condition and here they are:
1). SECRET NUMBER ONE: When I roll up to your house and you look out your window you will see a $60,000+ investment in front of your home. I made a very real investment into the business of tile & grout cleaning and continue to do so on a monthly basis;
2). SECRET NUMBER TWO: I have spent more than $5,000.00 on my education as a cleaner and can not over state the importance of education in the cleaning industry. Maybe you have heard the phrase "knowledge is king", well, it is in the cleaning industry. I am sure that I will spend another $5,000.00 before I am finished;
3). SECRET NUMBER THREE: As a former paralegal I was well trained into the art of research. To this day I still use this necessary skill to research what works in this industry and what is nothing more than 'snake oil'. I have spent hundreds of hours researching all aspects associated with tile & grout cleaning, sealing, repair, etc. You can't do enough research;
4). SECRET NUMBER FOUR: I enjoy what I do - making people smile again. When people see their floors after I have cleaned them they usually say 'WOW'! There is nothing better than a happy client!