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Thursday, April 28 2011

Groupon Carpet Cleaning:

Recently I posted a blog on this website warning people about purchasing carpet cleaning services thru groupon. One of my competitors, who uses groupon to generate customers for his carpet cleaning business, had only one review on his Facebook Page and here it is:

" I would not recommend this place. They are big joke. I purchased a groupon for this carpet cleaning service and scheduled a cleaning appointment. When I scheduled appointment, they used my GROUPON and told me that their guy would come between 12 to 5. I had to stay off from work in order to let him enter my home. The guy called and to...ld me he would be arriving at 12:30. I waited and waited but nobody showed up. When I called their business office, they said they could not contact the field person and have left him a voice message to contact me. Still there is no response from the field person. Now, it is evening and I could not contact them. Let's see what explanation they have tomorrow.

I wasted my time sitting at home, moving all the furniture and waiting for somebody to show up."

I'm sure that Groupon is a great deal for many retail type businesses, restaurants, cinemas, etc., but it will not work in the carpet cleaning industry. Unlike a cinema, where the client may get to buy two movie tickets for the price of one, you really don't know what you are getting when it comes to carpet cleaning companies. Look at the comments of the groupon client above:

A). The client had to take off work to let the guy into their home. How much did this day off from work cost?

B). The client had to move the furniture. I bet they also had to pre-vacuum as well.

c). The client was told that the cleaning technician would arrive sometime between 12 to 5. Is this their idea of service?

D). The cleaning company never called and never showed. Now the client will  have to take another day off, which translates to more out of pocket costs for the client, in order to have their carpets cleaned.

I would like to remind everyone reading this blog something that was taught to me many years ago - "Good things aren't cheap & cheap things aren't good."  Please proceed with caution when purchasing cleaning services using Groupon or any other type of discount service. You are the one who is stuck with the end result, not Groupon, and not the cleaning company.

If you have questions about this blog or would like to make a comment we would love to hear from you.

Michael Hull

Posted by: Michael Hull AT 01:18 pm   |  Permalink   |  5 Comments  |  Email
Monday, April 25 2011

Allergy Season Is Here

If you live in the Sacramento Valley Area, and you are an allergy sufferer, you have no doubt noticed an increase in your sinus allergies. Even though our weather has been cooler than normal the plants are still blossoming, trees leafing, and the grass is growing tall and green - all signs that allergy season is well under way, and so are your allergy symptoms.

As a fellow allergy sufferer I can sympathize with you and what you are currently experiencing. According to my doctor I am allergic to just about every thing in Sacramento that is colored green. According to my test results I am also allergic cat dander, bird dander, and mold. At this time of the year I can become wheezy, have red itchy eyes, nasal congestion, sinus headaches, and a tickle in my throat that makes me sometimes sound like a frog. I use to take (4) different prescription drugs to manage my allergy symptoms. I did not like the drugs because they caused other problems and they were a temporary fix at best. Let me share with you some cleaning tips that I believe will help you this allergy season:

1). Change the return air filter in your home. This filter which is usually located in the cieling and is next to the furnace in your attic. As air circulates through the entire house via the air conditioning/ heating ducts the air will eventually flow through this filter. Replace it every three months, or sooner, and clean the grate. You may be surprised how this one idea will help with the air quality in your home.

2). Slowly vacuum your home using a HEPA filtration system. HEPA filtration systems will trap particles as small as .3 microns. This is smaller than dust mites and their feces. Go over your carpets using the HEPA filtration system at least (3) times in one week. You will be amazed at how much 'stuff' comes out of your carpets. Don't forget to vacuum your upholstery.

3). Wipe down baseboards using a terry cloth towel and warm water. The small ledges of the baseboards are great dust collectors that you will eventually breath. This dust is a combination of bacteria particles, dust mites, dust mite feces, dander, dead skin cells, hair, etc.

4). Wipe down your ceiling fans. On the top of your blades is one serious layer of dust. These blades need to be cleaned once a month at least. The same stuff you would find in your baseboards is found in your ceiling fan blades only thicker. Can you say YUCK!

5). Wipe down your showers, vanities, and kitchen counter tops with hydrogen peroxide. 3% hydrogen peroxide will kill harmful anaerobic bacteria. You will notice that when applied it will fizzle. This is the oxygen destroying the harmful bacteria. Because hydrogen peroxide is slightly acidic you DO NOT want to use it on natural stone. The acid can & will eat the stone. There is no need to dilute it hydrogen peroxide because it is already diluted with distilled water. Pour it on to a sponge and wipe.

6). If you think about it for just a moment we spend 1/3 of our lives in one location - the bedroom. There are more dust mites and dust mite feces in your mattress and your pillow than in the rest of the house. Try this - go to a mattress store and attempt to lift a mattress that best resembles the one that you sleep on, then try to lift yours at home. You will notice that the mattress at home is much heavier. The weight is from the dust mites and the dust mite feces that has collected in your mattress over the years. This is where you want to hire a professional cleaning company who has the special tools for cleaning mattresses and pillows. A qualified cleaner can extract up 90% of the stuff in your mattress.

7). Have you carpets cleaned by a professional cleaning company that uses green products, offers above average drying times, and is someone with excellent references. A good carpet cleaning will leave your home not looking, feeling, and smelling fresh but it will be a healthier environment for you and your family.

If you have any tips that we can add to this list or if you have questions please contact me at I would love to hear from you.

Until Next Time,

Michael Hull

Posted by: Michael Hull AT 12:24 pm   |  Permalink   |  Email
Friday, April 15 2011

Carpet Cleaners Are NOT All The Same: "5 Ridiculous Things Service Companies Do That Drives Everyone Crazy..."

1). Wasted Time: "We'll be there between 9:00AM and 4:00PM." Have you ever had to wait all day for a service company to show up? Or, how about when they say they will be there at 3:00PM sharp and they finally arrive at 6:00PM after you have called them ten times asking when are they going to arrive.

2). Worthless Guarantees: How many times have you read their ads "Satisfaction Guaranteed", you read and hear this all the time. If the guarantees are so good then why are there so many horror stories out there? Let's be honest you really don't want a guarantee, you want the job done RIGHT the first time.

3). Bait & Switch: Many carpet cleaners, cleaning companies in general, advertise super low prices hoping that you will call them for service - that's the 'bait.' Then once they arrive, everything suddenly becomes an additional charge - that's the 'switch.' Your three rooms and a hallway for only $49.00 suddenly becomes $299.00, and the guy is still expecting a tip!

4). Telemarketing: There is nothing more annoying than sitting down for dinner and having your phone ring off the hook by an unwelcome pest telling you he's going to be in your neighborhood with some 'special deal'. Or how about getting spam emails from these companies that want to offer you a special, bait & switch, offer through the internet - 7 times per day!

5). Unsupported Claims: This one really gets me personally - "THIS CLEANING METHOD IS THE BEST." You'll read this in almost every ad and hear this from virtually every carpet cleaner. Then they wheel in their little portable unit, which is nothing more than a modified Rug Doctor that is going to leave your carpets wet, stiff, crunchy, and sticky.

Folks, "Goods things aren't cheap & cheap things aren't good."  Any business expert will tell you that a business can only offer its clients three things: Price, Quality, & Service - but it CAN NOT offer all three. Here at Liberty Floor Solutions we made the decision a long time ago to offer our clients QUALITY & SERVICE! Do you have a horror story you can share with us? Email me at and I will share it with others.

Michael Hull



Posted by: Michael Hull AT 09:52 am   |  Permalink   |  2 Comments  |  Email
Tuesday, April 12 2011

Upholstery Cleaning 101

With Spring finally here in the Sacramento Valley we are beginning to receive calls from new clients and old clients alike wanting to have their carpets cleaned. But what about upholstery?

When someone sits on a piece of furniture they deposit minute particles that include dead skin cells, oils, dandruff, dust mites, dust mite feces, hair, and of course bacteria. If your upholstery has a funky smell to it you be assured that it because odor causing bacteria is alive and well in your upholstery. Many people will use a product like Fabreze, but this only masks the odours and does not solve the problem. The odor causing bacteria continues to grow and soon the smell returns with a vengence.

According the manufactures upholstery should be cleaned every 12-18 months, minimum, using steam cleaning as the only method. Because the water temperature of steam cleaning is generally above 180 degrees this very hot water will kill all bacteria. Liberty Floor Solutions uses a very specific method to cleaning and sanitizing all of your upholstery:

1). We inspect the furniture to be cleaned and look for the manufactures label. This label will tell us what type of fabric it is and are there any special recommendations or instructions for cleaning;

2). We vacuum the entire surfaces with a HEPA filtration vacuum that will trap even the smallest of dirt particles. This is the same as what Hospitals use;

3). We use a lint roller over the entire surface that we about clean. You would be amazed at how much stuff we can pick up using this simple device;

4). Now we are ready to apply our cleaning chemicals that includes a powerful, but safe, disinfectant and very powerful antioxidant. These solutions are sprayed evenly over the entire surface and are massaged into the fabric using a special brush. These solutions will not only clean and brighten the fabric but will kill harmful bacteria as well;

5). After the cleaning solution has had adequate time to work on the dirt we then extract and rinse using a special tool specifically designed for upholstery. This tool uses, which can be adjusted to your specific upholstery, will rinse and extract the dirt and yuk from the fabric. Because this tool will NOT over water your upholstery it will dry in about (1) hour. Included into this rinsing solution are chemicals that deodorize and rinse out all of the soap leaving the fabric soft to the touch;

6). The final step is to apply a protectant to the surface to repel dirt and stains.

So, is it time to clean your upholstery? If so, give us a call right NOW! (916) 525-2456

Michael Hull

Posted by: Michael Hull AT 01:49 pm   |  Permalink   |  0 Comments  |  Email
Tuesday, April 05 2011

Cleaning Travertine With Hydrogen Peroxide:

I would be willing to bet that in over 90% of the homes in America you can find a bottle of hydrogen peroxide. This all purpose disinfectant has been around for over 150 years and has been used on everything to disinfect minor cuts and abrasions, as a mouth wash for sore throats, and your great grandmother (or possibly great-great grandmother) used it every Spring to wash down the walls and floors in her home to remove Winter germs. It is easy to use and is safe for children, pets, and the environment. The little brown bottle you see in the store is 97% water and only 3% hydrogen peroxide. The reason it is packaged in a brown bottle is because sunlight can break down hydrogen peroxide make it useless. But, should it be used on Travertine?

Travertine is a natural stone, from the limestone family, that has been used for centuries to add beauty and permenance to homes, public work projects, and businesses. It was the Romans who first began using travertine and built incredible structures that still stand today, the most notable is the Roman Coliseum. Because it is a natural stone you have to be careful not to use any acid type cleaners or grit type cleaners. Acid or grit (grit would be something like Comet) will etch and/or scratch the stone.

Hydrogen peroxide has a pH level of 6.5 which makes it slightly acidic. If you were to consistently use hydrogen peroxide on travertine it will eventually eat through the sealer, assuming that you had the floor sealed, and dull the stone. When pouring hydrogen peroxide onto travertine you will notice that it bubbles and fizzes that is because it is an acid. It is excellent for killing anaerobic bacteria, the harmful bacteria that causes tooth decay, heart disease, etc., but it will eventually damage your travertine stone. Acid literally eats the stone!

When selecting a cleaning agent try to select a cleaner that is pH neutral (this would be a pH of 7.0) or no higher in pH than 8.0. Use hot water and keep you cleaning solution in one bucket and your rinsing water in a separate bucket. Do not use sponge mops. Bacteria love to breed in sponge mops. The string mop is the best, and dry it with a micro-fiber mop immediately following cleaning. Give your chemicals time to work - spray them on and let them dwell for a few minutes before cleaning up.

If you have questions about this article contact me at

Until Next Time,

Michael Hull

Posted by: Michael Hull AT 10:14 am   |  Permalink   |  0 Comments  |  Email
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We provide professional tile, grout, carpet cleaning services for home and businesses in the following California cities: Sacramento, West Sacramento, Elk Grove, Wilton, Galt, Lodi, Stockton, Laguna West, Rancho Murieta, Mather, Rancho Cordova, Folsom, El Dorado Hills, Rescue, Cool, Carmichael, Fair Oaks, Orangevale, Antelope, Roseville, Lincoln, Loomis, Rocklin, Natomas, Citrus Heights, and Slough House. We will travel to other areas.


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Providing tile, grout, travertine, carpet cleaning professional services to Sacramento and Elk Grove California : carpet cleaning - grout tile cleaning - travertine tile cleaning - carpet steam cleaning services