If you have ever felt victimized by uneducated, uniformed, & sometimes downright unscrupulous cleaners your not alone. All to often I receive a telephone call from a desperate person wanting me to "re-clean" their carpets, rugs, upholstery, or tile because the previous cleaner did a very poor job. Recently I received a telephone call from a wonderful family who had just purchased a (3) year old, 4,300 square foot home, and the white carpets looked dull and dingy throughout the home. A "professional" cleaner had been hired two weeks earlier and the carpets had turned out terrible. Could this situation had been avoided? YES!
Here are some tips that will help you hire the right company:
1). There is nothing better than a referral. If you know someone who has recently hired a professional cleaning service ask them about their experience with that particular company and would they recommend them and use them again;
2). Ask the company if they have a "Special Business License" issued by the County of Sacramento. The law states that if a professional cleaning company is entering homes they are suppose to have a Special Business License which is different from the standard business license issued by the County. With a Special Business License you know that the person has been fingerprinted by the Sacramento County Sheriff Department and a background check has been performed. Ask for their Special Business License Number and call (916) 874-6644 to verify that it is current. Our Special Business License number is 632393;
3). Log onto their website and take a look around. Does it appear to be rinky-dink? Does it have testimonials? If their own clients aren't willing to speak up for them then that should be a red flag;
4). Ask them for their insurance carrier, amount of insurance, and policy number. They should have at least a $1,000,000 liability policy. This protects you in the event something gets damaged. Our insurance is through Safeco Business Insurance and our policy number is (01-CH-545888-20);
5). Are they going to use a Truckmount Unit or a Portable Unit. If they say portable unit then say "No thank you". Portable units were not designed to deal with residential carpets. If the cleaner really is a professional they will have a truckmount unit. Our truckmount is so big and powerful that we have to tow it in a trailer because it is simply too big for a van;
6). Finally, if their offer sounds to good to be true it probably is. I have learned over the years that in order to meet the clients' expectations I must be willing to take my time and not rush the job. As one of my clients so eloquently stated "Cheap things are good and good things aren't cheap".